Most items are hand made to order and I will do my best to get them made as quickly as possible.
Items will ship within 2-4 business days of receipt of payment via USPS First Class Mail or USPS Priority Mail. In attempt to save the world with one less piece of waste at a time, gift boxes are available for purchase. I also try to keep my packaging to a minimum.
For international purchase, buyers are responsible for taxes and fees that may occur in customs. USPS gives estimated delivery dates and seller is not responsible for delays due to customs.
It is very important to me that you are happy with your new treasured gems.
In most cases UNWORN jewelry may be returned within 14 days of shipping for refunds or exchange. If the jewelry has been worn, pieces may only be exchanged for another piece(s) within the shop. There are always extenuating circumstances and I am a very reasonable person, so please contact me with any concerns. Communication goes a long ways and I am happy to work with you to make sure both parties are happy.
Buyer is responsible for any re-shipping charges for any exchanges or returns and will be invoiced through Paypal. If there was an error on my part or there was damages during shipping, then charges will be waived.
Yes, please! I'd love to hear from you. Contact me to discuss. E-mail firstname.lastname@example.org
I'm happy to oblige. Just contact me to chat options.
NOTES TO CARE FOR YOUR JEWELRY
You just purchased a piece of handmade jewelry that may contain delicate materials and will need a little love and care.
*I use antiqued brass or raw brass metal for most of my pieces. Over time it is common for these materials to show signs of character on the patina or develop tarnish. These should not be considered an imperfection or flaw, consider it unique charm and individuality to your jewelry. Protect your pieces of jewelry from liquids that may tarnish the metal (i.e. Sunscreen, lotions, bug sprays, perfumes and Burning Man… seriously… Burning Man will be the death of your jewelry). If jewelry tarnishes beyond your desire, simply use a polishing cloth or fine steel wool to buff off any unwanted coloring.
* To prolong the life of your jewelry do not sleep, shower or do rigorous activity while wearing your beloved pieces. Some components, materials or crystals may be damaged, break down or become tangled beyond repair.
Wear and tear is normal for anything. Loved your piece and worn it to death? I may be able to extend it's life for a reasonable fee. I'm happy to offer repairs on all my pieces of jewelry. Sometimes things happen to your jewelry too soon before it's time to let them go, I'm happy to take a look at those as well. Contact me to discuss the issue and prices will be determined on case to case basis.
All feedback is welcomed and appreciated. As a growing business it lets me know you received your item(s) and helps me know what you are happy with purchase. Providing the best customer service is very important to me and I would like to have the opportunity to remedy and resolve any issue you may have.